Two Communication Skills That Made the Biggest Difference
In the Clients Everywhere! Workshop today we talked about barriers that we unconsciously put between ourselves and people who could become customers. For me, the two that are most familiar are timidity and self-consciousness. Timidity is something I've defaulted to for as long as I remember. I usually wait for others to speak before I feel comfortable saying anything and often if they don't start the conversation, there won't be a conversation. When I started to intentionally initiate conversations a lot of things changed for the better. Being invited to talk to someone often has a meaning attached to me that they accept me and I belong - two human needs that have been central to my MO. What I found in starting to initiate conversations was that I no longer felt the need for acceptance and belonging as acutely as I had before. Acceptance and belonging can be had by initiating conversations. Strange, but true. The second barrier - self-consciousness - showed up as me being i...